1-2 weeks
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Information I Collect:-
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Etsy. I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies or the Post Office. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I am the data controller of your personal information. If you have any questions or concerns, you may contact me at alysaucottage@gmail.com.
We no longer accept 'layaways'.
All items under 20 kg are shipped through the French Post Office c/w tracking & signature. Insurance is covered for the full item value. They require that you provide a phone number for the shipping document for all international parcels.
DAMAGES DURING SHIPMENT
I am not responsible for the carrier's handling of packages. If your item arrives damaged I will do everything possible to get a claim accepted. It is important to inform me immediately and send photos of the damaged items and packaging. You need to make a claim at your local Post Office, too. (Obligatory). The French Post Office will check on this, if no claim is made they will not reimburse us.
Refund will be paid once insurance is collected.
We must work together on this. 🙏🙏
Although they tend to be quite expensive here I can also ship through Fed Ex, DHL, UPS or any international courrier. Please convo me for a quote.
I can also deliver in shared container shipping for very big items. I work with reputable transit companies here in France and I'm sure that they would be delighted to help you get your special item home. I can deliver items to Marseilles Port where it will be customs packed on pallets. You will be able to choose door-to-door delivery or pick-up at the port.
I will do my best to help with all details of shipping.
Please contact me if you wish to secure an order for several items.
I will work out the best way to ship and the most cost effective rate.
Please give us an accurate & secure shipping address. We can not be responsible for parcels not delivered due to a wrong address or unsecured letterbox. If items are stolen from the letterbox or damaged, Alysaucottage will not be responsible.
If items are returned to us, we will gladly deliver them back, but at the buyer's expense. If you do not collect your items from the Post Office, after a delivery notice issued by them, they may be returned to Alysaucottage in France. Return shipping and cancellation at buyer's expense.
If you live in a remote destination close to the North Pole 😉, we will do our best to get your lovely item to you. However, it may cost a little extra postage. Don't hesitate to convo me on any doubts.
For shipping damage please revert above.
Parcels can be DELAYED for any number of reasons over which we have no control, such as Postal strikes, serious weather conditions, Bank Holidays.
LOST ITEMS : If a parcel is deemed lost there will be an initial Post Office investigation. If you are in the States, Canada, Australia for example, although it is generally quicker, it could take up to 3 months before the Post Office issue a refund. We will make a claim here in France.
We will be happy to reimburse the item and initial shipping costs once the refund has been accepted and issued by the Post Office.
ITEM RETURNS :
For any INTERNATIONAL shipping, please make the following mention on the parcel "returned goods". If for any reason we have to pay duties on a returned parcel, the amount will be deducted from the reimbursement.
Please return items in the original condition and packaging. As soon as we receive the items, we will make a full refund, less the initial shipping costs.
You remain liable for any additional customs duties.
Free shipping is a promotion - so the order can not be refunded.
NO REFUND will be made for parcels REFUSED by the addressee or UNCLAIMED by the addressee and returned to sender.
Your satisfaction is our top priority !
We love our shop and take as much care about our clients as humanly possible. We are nice people and will try our best.
If in any event you are not 100 % happy with an article, please do not post negative feedback. My feedback is very important to me and my goal is for you to be delighted with your little treasures.
In any event of even a slight disappointment, please contact me directly. I'll do everything I can to make sure you are happy. If we work together in a polite manner, we will make great things happen. :))
Jun 17, 2022
Love this little pot can't wait to use it! Item arrived in perfect condition thanks Alys, as always you offer 5 star service